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ITIL ® V3 SOA |
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ITIL ® V3 Foundation |
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Duration 1 day Pre-requisites No Pre-requisites. Seminar Objectives This one day Seminar is intended to provide insight into ITIL / IT Service Management as a whole. Also, to provide an overall understanding of other industry standard frameworks and practices, and how these complement to enhance the quality of IT service management within an organization. Managers, Executives, Senior stakeholders and any one who is interested in understanding various Best practices. This course does not lead to any kind of certification. 09:30 - 10:30 IT Service Management and ITIL ITIL History and basics 10:30 - 10:45 Tea Break 10:45 - 11:45 ITIL Concepts and Service Lifecycle 11:45 - 13:00 Assessing and Planning Implementing ITIL 13:00 - 13:45 Lunch 13:45 - 15:30 Complementary Industry Practices and ITIL 15:30 - 15:45 Tea Break 15:45 - 16:00 ITIL Educational Path 16:00 - 16:30 Hrs Question/ Answer Session Note: ITIL® is a registered trade mark of the Cabinet Office The Swirl logo™ is a trade mark of the Cabinet Office |
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ITIL ® overviEw and Executive brief |
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ITIL ® V3 RCV |
